At Sid Infotech, we prioritize customer satisfaction and strive to provide the best services. Our Cancellation and Refund Policy outlines the conditions under which you may cancel a service or request a refund.
1. Services Eligible for Cancellation and Refund
- Website Development & Design Services
- Cancellations must be made within 48 hours of the initial payment.
- Refunds will be processed for the portion of work that has not yet commenced. If work has begun, a prorated refund will be issued based on the amount of work completed.
- Digital Marketing Services
- Monthly subscription plans can be canceled at any time before the next billing cycle.
- Refunds are not provided for services already rendered or for ongoing monthly services after the billing cycle has started.
- Software Development Services
- Cancellations must be requested within 7 days of the initial contract signing.
- Refunds will be evaluated on a case-by-case basis depending on the progress of the project and the specific terms agreed upon in the contract.
- Consulting Services
- Cancellations must be made 24 hours before the scheduled consultation to be eligible for a full refund.
- No refunds will be provided for cancellations made within 24 hours of the consultation.
2. Non-Refundable Services
- Domain Registration & Hosting Services
- Once the domain is registered or hosting service is activated, it cannot be canceled or refunded.
- Custom Services
- Custom services are non-refundable once work has begun due to the personalized nature of the work.
- Digital Products
- Downloadable are non-refundable because nurture of the products
3. Procedure for Cancellation and Refund
- Cancellation Request
- To request a cancellation, please contact us via email at support@sidinfotech.co.in with your service details and reason for cancellation.
- Refund Processing
- Refunds will be processed within 7-10 business days after the cancellation is confirmed. The refund amount will be credited back to the original payment method used during the purchase or ask to send the bank details.
4. Additional Terms
- Service Satisfaction
- If you are not satisfied with the services provided, we encourage you to contact us to discuss your concerns. We may offer revisions or adjustments to meet your expectations before considering a refund.
- Force Majeure
- Sid Infotech is not responsible for delays or cancellations due to circumstances beyond our control (e.g., natural disasters, internet outages).
- Changes to this Policy
- Sid Infotech reserves the right to update this Cancellation/Refund Policy at any time. Changes will be effective immediately upon posting on our website.
5. Contact Us
For any questions or concerns regarding this Cancellation/Refund Policy, please reach out to us at:
- Email: support@sidinfotech.co.in
- Phone: +91-9576177624